FAQ

We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges.

You can find information about the fit of our clothes under the description of every product.

If your package states that it has been delivered and you have not yet received it, please work directly with the carrier for help locating the package or file a lost package claim. 

Once your lost package claim has been approved you can email us to receive a replacement or store credit.

Contact: Yukarstudiosllc@gmail.com

All sales are final, we do not issue refunds.

Once an order has been confirmed or shipped, it cannot be modified/canceled.

We do not combine orders. Each order is shipped separately. 

Once an order has been confirmed or shipped, it cannot be modified/canceled.

For your next purchase, we kindly ask that you double-check the address you've entered at checkout.

Yukari Studios is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.

We do not perform any adjustments to current and prior item(s)

Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

If you wish to swap an item you've purchased for a different size, or you received an item that is incorrect. All purchases are made final as all sizing information is in the description.

Once an order has been confirmed, it cannot be modified/canceled. 

If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at Yukaristudiosllc@gmail.com with your order number and last name and we will resend your confirmation email. 

All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item. 

Yukari will never email you requesting payment or personal information for collaboration. If you have recently received an email that seems to be from us, requesting payment for a collaboration, we urge you not to respond or provide any sensitive information. At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts. If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action.